User Training Strategies
Best practices for training radiologists, technologists, and clerical staff on viewer workflows, hanging protocols, and basic troubleshooting with role?based curricula.
Admin and Superuser Training
Topics for PACS administrators: DICOM routing, database maintenance, backup and restore, user management, and vendor escalation procedures.
Support Models and SLAs
How to structure support: internal helpdesk, vendor support tiers, on?call rotations, and service level agreements for response and resolution times.